Landeshauptstadt Wiesbaden - Der Magistrat, Dezernat VII / Smart City
Strong product fit for the conversational, RAG, workflow and operating layers, but this is not a software-only bid. The go/no-go hinges on two qualifying German-language AI-avatar references, certified cloud coverage across the processing chain and a partner able to price and operate both kiosk variants.
Deliver and operate a multilingual voice-and-text citizen-service chatbot, animated avatar, open integration layer and two alternative public-space kiosk solutions, including accessibility, security, support and a three-year operating phase.
Strong Talky and Responsis fit for dialogue, RAG, administration, integrations and privacy; the bid still needs proven avatar delivery, certified hosting and public-space hardware capability.
Talky and Responsis cover the chatbot, RAG, workflow and operating model, but qualifying AI-avatar references, certified cloud operations, kiosk hardware and accessibility remain material gates.
Portfolio evidence
Decision gates
Talky and Responsis demonstrate conversational AI, RAG and integration capability, but the pack contains no formal evidence of two German-language conversational-avatar projects meeting the five-year, six-month and systems-integration conditions.
BSI C5 Type 1 or equivalent is required across the processing chain; no certification evidence is present.
ISO 27001 or equivalent is mandatory for the delivery entities, and the company profile contains no certification evidence.
The gate is EUR 400,000 averaged across three completed financial years. 2024 and 2025 exceed the threshold, but 2023 is missing, so the three-year result is not inferred.
At least five relevant technical staff in each of three years are required and higher counts are scored. The profile contains no headcount evidence, and personnel expense is not a proxy.
ISO 27018 or equivalent earns selection points, but no certification evidence is present.
Required liability is EUR 2 million for personal injury and EUR 1 million for property and financial loss, each per claim and twice annual aggregate; no policy evidence exists.
All authority-facing personnel need German C1 or equivalent; named-expert and language evidence is deferred.
Official answers permit a named infrastructure subcontractor to provide C5, ISO 27001 and ISO 27018 evidence, but no named partner with source evidence and commitment exists; this is not met_with_partner.
The prime must supply two kiosk variants, public-space operation, privacy, installation, maintenance and accessibility evidence; no named committed partner is in the pack.
Official clarifications · selected by AI relevance
No, unless the procurement documents expressly define specific results or answer quality as an owed performance. The measures and functions described in the concepts do become binding and must be implemented.
We can describe Talky and Responsis quality controls without guaranteeing probabilistic outputs, but every promised guardrail, evaluation loop and fallback becomes a contractual delivery commitment.
Yes. The ceiling covers the complete term including both extensions. The evaluated hardware average and the prices for positions 10.1 and 10.2 are also counted toward it.
The ceiling is a five-year total-cost constraint, not an implementation budget. Hosting, support, hardware and change capacity leave little room for bespoke avatar work, so the route requires a tightly productised offer and disciplined partner pricing.
No. The buyer treats them as one legal, economic and functional unit because they share session, conversation and security architecture and require integrated performance, warranty and liability responsibility.
A software-only bid is not viable. Digital David must either lead an integrated consortium or join a prime that owns the avatar and terminal chain while preserving Talky and Responsis as the conversational core.
Yes, as an eligibility-lending subcontractor. That subcontractor must already be named with the participation request and submit the A5 subcontractor declaration.
The 10 selection points can come from a hosting partner, but that partner and its paperwork must be locked before the participation deadline; this is an immediate consortium dependency.
BSI C5 Type 1 is required. The conflicting cloud-criteria document will be corrected accordingly.
The clarification removes the more demanding Type 2 reading. Qualification remains partner-dependent, but the available German cloud-provider pool is materially wider.
Yes. Infrastructure certifications need only cover the entity actually operating the cloud; the bidder need not be in scope when it does not operate that infrastructure. Eligibility lending is permitted.
Digital David does not need its own C5 or cloud-scoped ISO 27001 certificate for this route. A certified infrastructure partner can close the gate if responsibilities and data processing stay cleanly separated.
Interpreted scope
Bid package
Commercial reading
Evidence trail
Authoritative PD bidder portal checked 16 August 2026. The current catalogue remains the 10 answered bidder questions dated 14 August; six answers with qualification, commercial or delivery impact are retained below and no later catalogue was present.
Package reviewed 16 Aug 2026, 17:03
Research files